Depending on your issue, click either Fix Printing or Fix Scanning. If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry.
Select your printer, and then click Next.
If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. An exclamation mark means a test failed and was skipped. A wrench means a problem was found and fixed. Depending on the problem, click either Fix Printing or Fix Scanning. If there is a connection problem, follow the instructions in the tool.
If your printer is not listed, turn it on and click Retry. Dashboard FAQ.ĭownload Print and Scan Doctor. Does your printer display a status of offline or printer offline and the printer does not print? You will be directed to a set of detailed steps If your download does not start, click here. If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems. HP Print and Scan Doctor detected missing printer software or problems that might be resolved by installing the latest software. Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality. Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support, type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac.
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